"9dots took over our line rental and call charges in February 2009. We historically retained all of our telecommunication business with British Telecom. We were however impressed by the cost savings associated with a move to 9dots. Our experience to date has been very favourable and the changeover was seamless.
We have found 9dots very responsive when any queries have arisen. Our phone charges have reduced and we have received a first class sales and after sales service. Based on our current experience I would be happy to recommend 9dots for telephone services.
Gillian E Summers - Davies Wood Summers LLP
We have been dealing with the team at 2 Circles for nearly 2 years now. We have developed a good relationship and they provide us with a service tailored to meet the changing needs of the properties we manage for our clients. I can recommend their services wholeheartedly.
Pamela Mordey - Facilities Coordinator - M J Mapp LLP, Charted Surveyors & Property Management Consultants
"We were recommended by our maintainer, AL Global, to go with 9 Dots / 2 Circles for the Smart Connect ADSL solution and ISDN 30 as it was a more cost effective solution to our previous set up. It was a big move to go with a completely different provider as it is extremely important for us, as with any other business, to have our communications in working order. We are pleased to say that the changeover was handled perfectly and everything the provider said would happen was followed through on. Our costs have been cut and there has been no loss of service on the phone system or speed reduction in the broadband. Our local rep is easily contacted, as are the customer experience team at the head office in Hertfordshire. Overall they have proven reliable and on top of details."
Neil Watson - Media Specialist - Aberdeen Grampian Chamber of Commerce
"9dots took over Cover Crew's phone account at the end of last year. As a recruitment company we rely heavily on telecommunications and have never wandered far from BT, as they normally proved to be the most reliable. Unfortunately we could never speak to an account manager with any service or billing enquiries and their charges were normally very high. However, since 9 dot took over we can report that our service level has not dipped, we are spending less and we receive a first class after sales service from both John and Hannah. I would not hesitate to recommend 9 dots to anyone who thinks they have to put up with large phone bills and poor customer service."
Neil Shelton - Managing Director - Cover Crew Ltd.
"Worth Over Doing is a Management and Marketing Consultancy, dedicated to helping owners of small businesses to double their profits by improving the relationships that are its most important asset. We offer an excellent service and expect the same from our suppliers. When our telephone bills doubled in a couple of months, I decided to look around for a more cost effective supplier. 9dots was the obvious first port of call.
Remembering the times I had organised a change of supply in the past, even though I was staying with BT when I moved, I had expected there would be a certain amount of hassle involved. Nothing could be further from the truth.
Connie from 9dots came, we had a quick chat and she took away some BT invoices. A few days later, I received a quote and a few days after that, I had an introductory letter from my new account manager and nothing seemed to happen. This was because the changeover was so smooth as to be imperceptible. I have all the services that I had with BT and I didn't even have to tell what they were! Thank you for giving me a professional and efficient service that met my high expectation of excellence. I am not actively looking for potential customers to refer to you."
Elizabeth Hendry MSC - Worth Over Doing
"I would like to thank you for your advice regarding my communication costs. I had thought as a sole trader I would be too small to benefit from your service with 9dots Consulting and that you would be looking for larger companies. However after having a 1-2-1 with you I realised how wrong I had been.
You looked at all my charges for broadband, mobile, office phone and cable and presented me with various options for saving money. Equally you advised where it was not worth making a change.
Throughout you were very professional, obviously thoroughly know your business and were very reassuring. You explained I would receive letters telling me my service would be cut off, which I did, and to ignore them, which I also did. The whole transfer to 2Circles/9dots was quick and seamless with no drop in service, only a drop in my monthly charges.
I would highly recommend your services ,especially if, like me, you were a customer of BT - you cannot fail to make savings. Thank you for your speedy, efficient and above all very friendly service."
Alison Baugh - VA TimeSmart
"AMC Removals recently transferred our landlines from BT to 9dots Consulting. In addition, AMC Removals took advantage of a free service offered by 9dots Consulting. This was a fax to e-mail service. As a result we no longer have the expense of a phone line to operate a fax machine. We no longer have to use and maintain a fax machine, we no longer have to purchase expensive ink and paper. AMC Removals have saved quite an amount every month compared to what was being charged by BT in addition to the expense of operating a fax machine.
I have always found 9dots Consulting and Martin very helpful and the advantage of a quick informed response to any query refreshing.
I have no hesitation whatsoever in recommending 9dots Consulting."
Alex Cruickshank - AMC Removals UK
"I chose to use BT when I opened my new office, or maybe I had no choice but, whatever the reason, it was unfortunate; I had numerous billing problems and the cost of calls was through the roof. That said, I had no plans to change supplier as I just thought it would be too much hassle and not worth my while. That couldn't have been further from the truth; a switch to 9 Dots was easy and it has saved my company a lot of money, as a Letting Agent we do use the phone a lot!"
Chris Wood - Director - Woodstar Property Management
