"AMC Removals recently transferred our landlines from BT to 9dots Consulting. In addition, AMC Removals took advantage of a free service offered by 9dots Consulting. This was a fax to e-mail service. As a result we no longer have the expense of a phone line to operate a fax machine. We no longer have to use and maintain a fax machine, we no longer have to purchase expensive ink and paper. AMC Removals have saved quite an amount every month compared to what was being charged by BT in addition to the expense of operating a fax machine.
I have always found 9dots Consulting and Martin very helpful and the advantage of a quick informed response to any query refreshing.
I have no hesitation whatsoever in recommending 9dots Consulting."
Alex Cruickshank - AMC Removals UK
"9dots took over Cover Crew's phone account at the end of last year. As a recruitment company we rely heavily on telecommunications and have never wandered far from BT, as they normally proved to be the most reliable. Unfortunately we could never speak to an account manager with any service or billing enquiries and their charges were normally very high. However, since 9 dot took over we can report that our service level has not dipped, we are spending less and we receive a first class after sales service from both John and Hannah. I would not hesitate to recommend 9 dots to anyone who thinks they have to put up with large phone bills and poor customer service."
Neil Shelton - Managing Director - Cover Crew Ltd.
"After being with BT for over 35 years, we were somewhat reluctant to change our phone line supplier. This was despite the horrendous customer service we had experienced and the nightmare we had suffered during our move into our new premises.
John from 9dots was referred to us and assured us, unlike BT, someone would answer our calls first time, be in this country and at the same time he would save us considerable money.
Our lines changed over on Wednesday and the move was seamless, we did have to make a call to their customer services to clarify a couple of things and amazingly someone answered the phone within 2 rings and even more amazingly could not have been more pleasant.
We knew immediately we had made the right choice by moving to 9dots, we look forward to years of cheaper phone calls, our only regret, we wish we had done it sooner."
Lynne Gray - Gray Forklift Services
"We were recommended by our maintainer, AL Global, to go with 9 Dots / 2 Circles for the Smart Connect ADSL solution and ISDN 30 as it was a more cost effective solution to our previous set up. It was a big move to go with a completely different provider as it is extremely important for us, as with any other business, to have our communications in working order. We are pleased to say that the changeover was handled perfectly and everything the provider said would happen was followed through on. Our costs have been cut and there has been no loss of service on the phone system or speed reduction in the broadband. Our local rep is easily contacted, as are the customer experience team at the head office in Hertfordshire. Overall they have proven reliable and on top of details."
Neil Watson - Media Specialist - Aberdeen Grampian Chamber of Commerce
"They have been a pleasure to work with since our transfer from BT and Vantis have not looked back. I would have no hesitation in transferring more telephone lines to them in the future. Not only is the price right with free calls between our own sites but the level of support from our Account Manager is of the highest standard. No query is too small and is dealt with in a professional and punctual manner.
Invoicing works for us and has been tailor made to meet our requirements for multi sites. The e-alerts are also a good source of information and show us the stats and call patterns for each office"
Stuart Minchin – Property & Central Facilities Manager – Vantis Plc.
"I would like to say a big thank you for arranging to save me money on my BT landlines. I can say I'm already seeing the savings over the last 3 months and at this rate I'll be able to put aside enough for an upgrade for my mobiles.
Your service and attention to details means I can rely upon my requirements being met with the minimum of problems and delivered in a time sensitive and efficient manner.
I would have no hesitation in recommending your business to my contacts and clients."
Terry Holmes - Fact and Figures Accountancy LLP
"We have been using 9 Dots for our telecoms since opening our first club and have found their service and responsiveness to be excellent. What we wanted was a company we could actually contact and speak to when we needed them - they're much easier to deal with than the big telecoms companies and have better rates anyway. We've also used them for setting up 0845 numbers etc. Would fully recommend them."
Paul Bodger - Managing Director - Time, Fitness and Anytime Leisure
"It is a joy to be dealt with by a real person every time I call up and not have to trawl through the never ending ‘push button’ services offered by some suppliers, on top of this I am confident every time that the person I speak to at the end of the phone will be both knowledgeable and familiar with my account."
Steve Hemsworth – Managing Director – Golfbreaks.com
"After our experiences with our previous provider we were delighted at the ease and professionalism that 2 Circles took over our lines and call charges. Our delight has continued with their knowledge of our systems, the quickness they return our calls and how they keep us informed throughout any queries or works raised. I absolutely would have no hesitation in recommending them to any company looking to change their communications provider."
Rebecca Hussey - UK Travel Manager, American Express Travel Services
"Great savings and excellent hands on service. !st Class in all departments."
Carol Munro - MD Albervic Ltd, Dizzy's bar & restaurant
"I have been impressed at just how much they go out of their way to take care of every aspect of my telecoms and the speed at which they deal with the few queries I have had. We have made substantial savings whilst receiving outstanding customer service; it's like flying BA but paying Easyjet prices! I have no hesitation in recommending their service to any one that believes you have to pay high prices to get good service."
Jake Robertson - Proprietor - Moravian Motors
"I was understandably nervous about transferring our provider but after plenty of reassurance from our local rep, we ploughed ahead. The best measure of the success of that decision is that no-one in the company noticed the changeover - apart from our accounts team who saw a significant reduction in costs. Happy to recommend 9dots to anyone."
Scott Graham - The Big Picture, Aberdeen
"9dots took over our line rental and call charges in February 2009. We historically retained all of our telecommunication business with British Telecom. We were however impressed by the cost savings associated with a move to 9dots. Our experience to date has been very favourable and the changeover was seamless.
We have found 9dots very responsive when any queries have arisen. Our phone charges have reduced and we have received a first class sales and after sales service. Based on our current experience I would be happy to recommend 9dots for telephone services.
Gillian E Summers - Davies Wood Summers LLP
We have been dealing with the team at 2 Circles for nearly 2 years now. We have developed a good relationship and they provide us with a service tailored to meet the changing needs of the properties we manage for our clients. I can recommend their services wholeheartedly.
Pamela Mordey - Facilities Coordinator - M J Mapp LLP, Charted Surveyors & Property Management Consultants
"Worth Over Doing is a Management and Marketing Consultancy, dedicated to helping owners of small businesses to double their profits by improving the relationships that are its most important asset. We offer an excellent service and expect the same from our suppliers. When our telephone bills doubled in a couple of months, I decided to look around for a more cost effective supplier. 9dots was the obvious first port of call.
Remembering the times I had organised a change of supply in the past, even though I was staying with BT when I moved, I had expected there would be a certain amount of hassle involved. Nothing could be further from the truth.
Connie from 9dots came, we had a quick chat and she took away some BT invoices. A few days later, I received a quote and a few days after that, I had an introductory letter from my new account manager and nothing seemed to happen. This was because the changeover was so smooth as to be imperceptible. I have all the services that I had with BT and I didn't even have to tell what they were! Thank you for giving me a professional and efficient service that met my high expectation of excellence. I am not actively looking for potential customers to refer to you."
Elizabeth Hendry MSC - Worth Over Doing
"I would like to thank you for your advice regarding my communication costs. I had thought as a sole trader I would be too small to benefit from your service with 9dots Consulting and that you would be looking for larger companies. However after having a 1-2-1 with you I realised how wrong I had been.
You looked at all my charges for broadband, mobile, office phone and cable and presented me with various options for saving money. Equally you advised where it was not worth making a change.
Throughout you were very professional, obviously thoroughly know your business and were very reassuring. You explained I would receive letters telling me my service would be cut off, which I did, and to ignore them, which I also did. The whole transfer to 2Circles/9dots was quick and seamless with no drop in service, only a drop in my monthly charges.
I would highly recommend your services ,especially if, like me, you were a customer of BT - you cannot fail to make savings. Thank you for your speedy, efficient and above all very friendly service."
Alison Baugh - VA TimeSmart
"The switch to 9Dots/2 Circles was effortless and seamless. We are very pleased with the service we have received and would have no hesitation in recommending them to the rest of the HTA Membership."
Robert Figis - Bennybeg/Guyana
"An excellent personal service and easy to read small bills."
Philip Carry - Partner, Jamieson & Carry Jewellery
"In early 2009 I took a decision to transfer our line rental and call charges across all the Estate, Farm and Breching Castle Centre accounts to 2Circles. Previously these services had been provided by British Telecom. 2Circles were introduced to us by the Horticultural Trades Association who had negotiated a discount for HTA members.
Although our dealings with 2Circles are relatively new I have been quite satisfied with their services to date. The transfer from British Telecom was straightforward and our phone costs are undoubtedly less than previously. I have also found 2Circles responsive to any queries or problems and I value the personal contact approach, which they adopt. I am also aware that they can provide detailed information about particular types of calls, e.g. overseas calls, if that is required. Based on my experience to date I am happy to recommend 2Circles to other business users."
R M J Cooke - General Manager
"We were approached in February 2009 by 2Circles, and initially had reservations about the level of service they would provide and actual savings to be made. The changeover was very easy, with very little effort on my part and we are now enjoying savings of 60% on our calls and 33% off our fixed line charges. I would recommend any other member of the HTA who are wishing to make savings on their telephone call charges, to contact 2Circles."
Scott C Higgins - Director, Threaplands Landscaping & Garden Centre
"I recently switched from BT to 9dots/2Circles and the whole process was seamless. Connie Smith was extremely knowledgeable, helpful, professional, and never pushy - a delight to do business with. The other staff I've dealt with so far have been extremely helpful, and my first bill was very clear and detailed - and saving me money on calls already! I'm delighted with the transfer and am singing their praises and recommending them at every opportunity. As an independent business owner with Forever Living Products I use the phone for local and mobile calls, as well as 0844 numbers for weekly conference call training's and so to have a reduced bill every months is very welcome! I've also been impressed that I only have to call one number, that's answered quickly and I get a human who knows what they're talking about, knows me, doesn't transfer me all over the place, is local, and deals with the problem quickly and efficiently. I' a very happy customer!"
Clare Copping - Independent Distributor for Forever Living Products
"I would like to take this opportunity to thank you for your hard work when we decided to change our phone line back to BT. It was done on time and was very efficiently done. All the information regarding the redirection service was spot on. In conjunction with this we are now saving app. 20%-25% on our phone bills per month.
I cannot praise him and his company enough for a job well done and would not hesitate to recommend them to anybody who is looking to make a saving on their phone lines."
Ian Christie - IGC Gas Services
"I chose to use BT when I opened my new office, or maybe I had no choice but, whatever the reason, it was unfortunate; I had numerous billing problems and the cost of calls was through the roof. That said, I had no plans to change supplier as I just thought it would be too much hassle and not worth my while. That couldn't have been further from the truth; a switch to 9 Dots was easy and it has saved my company a lot of money, as a Letting Agent we do use the phone a lot!"
Chris Wood - Director - Woodstar Property Management
