9dots can provide your business with a range of lines and services to suit your telephony needs. We can transfer your existing BT lines or install new lines using BT engineers. The benefit to your business, of course, will be discounts on your line rental, substantial savings to your call charges and a first class customer care package.

 

Who is it for

9dots's Line Rental service is suitable for any customer with BT lines that wishes to gain better value line rental. there will be no disruption of service, as the line remains a BT Line. We can support analogue lines, ISDN2 ISDN30 and Business Highway.

• You will receive one bill showing line rental and itemized calls, rather than two separate bills. Your entire Telecommunications can now be managed online through our Webability system.
• You can continue to benefit from BT Select Services on your lines.
• All other BT Computer Network Services are supported.
• No hardware or infrastructure investment required.
• Save Money - 10% discount over BT Line Rentals.
• Further savings through 9dots's impartial advice - for example, shedding unwanted BT products from your lines that you may not even know you are currently paying for.
• Dedicated account manager with 9dots. One point of contact for all fixed line services.

What if my lines go down outside normal office hours?

9dots have an out of hours emergency number which can be used for fault reporting. The fault will be reported to BT in the normal way, and if necessary an engineer visit will be arranged usually for the next working day.

 

What if BT maintains my system / We rent equipment from BT?

Any separate charges for system maintenance or equipment rental (such as payphones and the like) will continue to be billed for by BT. However 9dots will still bill for all the Line Rental charges, thus saving your business money.

 

Won't BT give priority to their own customer?

No. 9dots has equal access to BT's 34000 engineers. We have the same real time booking facilities to arrange engineer visits to your premises for example.

What it does

Switching your line rental to 9dots will cancel all Line bills from BT. You will start to receive one bill from 9dots showing line rental and other services you currently receive from us. This will not affect your lines or any of the services you have. We will continue to support those services and will itemise these charges on your bill.

 

How it works

After receiving your order, we will contact BT on your behalf and arrange the seamless transfer of your lines to us.

 

What should we do next?

If you are an existing 9dots customer we simply need written authorisation that you would like us to take over your Line Rental. This can be arranged by contacting your account manager. Once received, we will process the order and the line transfer will commence approximately 15 days from that date.